Return Agreement

RETURN AGREEMENT
 

Delivery and Return Conditions

Delivery and Return

Product / products will be delivered by courier to the address of the recipient. Shipping time from the order confirmation e-mail and establishment of the agreement to the dispatch is 7 days. Provided that the Purchaser to be notified in advance in writing or in a continuous data carrier, this period may be extended up to ten days.

Products are sent to the areas where the cargo company do no make deliveries with phone notice.

In areas where the cargo company delivers in 1 day, in the cases of shipping information is missing or incorrect, social events or natural disasters may cause latency in delivery. Seller cannot be held liable by the buyer due to such latencies. The seller is not responsible for any extra shipping costs if the product is to be delivered to another person/company, if the company/person does not accept the delivery, any mistakes in the delivery information and/or the delivery recipient not being available at the delivery address. If the goods were not delivered within the specified time frame , delivery problems must be immediately forwarded to info@muzedenal.com email address to the customer services.

In case the package is damaged, the packages should not be received and the cargo company official must be made to officially record the damage. If the cargo company official is firmly in the opinion that the package is not damaged, the buyer holds the right to open the package that moment and ask for an official record of the condition of the goods delivered. After the packet is received by the recipient it is accepted that the cargo company has done their duty fully. If the package has not been accepted and kept the minutes, the situation as soon as possible with a copy of the minutes remaining in the receiver must be reported to the customer service.

 

Procedure Regarding the Return and Right to Withdrawal of the Product

Product Returns:

Buyer has the right to withdrawal within seven days after the delivery of the product and without any reason and without any penalty. In order to process return according to the tax procedure law general communique no 385, the buyer shall send the invoice of the seller with the product. Right of withdrawal period begins from the day the products were delivered to the recipient. The shipment cost of the returned product or products shall be covered by the buyer.

There is no right to withdraw for the goods which are prepared by the buyer's willingness and / or clearly for his personal needs.

In case the buyer uses the right of withdrawal, the seller shall refund the total price which he has received within ten days at the latest from receipt of the declaration including the notification of withdrawal with the product, and any document which puts the consumer into debt, without any cost to the consumer.

Decreasing the value of the delivered goods or preventing the use of the right to withdraw the existence of an impossible cause is not a hindrance. However, the seller reserves the right not to take the product as return if it is caused by a defect of the consumer or due to the inability of the consumer.

The general return time for each product taken by mistake is 7 days. During this period, the products which are opened, used, destroyed and are not packed shall not be accepted. Return must be made in original packaging.

In case that any opening, breakage, breakage, destruction, tearing, use and other conditions are detected in the product and its package and the product is delivered to the buyer, the product will not be returned and the price will not be refunded.

For product information, the status should first be forwarded to info@muzedenal.com . The information pertaining that the product is sent as return shall be transferred to the customer by the seller. After this consultation, the invoice containing the information about the return of the product should be delivered to the seller via the Kargo company which delivers to the addressee of the addressee. Returned goods delivered to the seller shall be deemed to be refundable if the business satisfies the conditions specified in this contract, and refund will be made to the buyer credit card / account. No price refund shall be made without returning the product. It is the responsibility of the relevant bank to ensure that the refunds made to the credit card are reflected on the credit card accounts.

If the shopping has been made by credit card and installments, the credit card return procedure will be applied as follows: If the buyer product has transmitted the purchase request with the installment, the bank installs the refund to the buyer in installments. After the seller pays the entire amount of the product to the bank at one time, the repayment amount requested by the participating parties for the disadvantage of the disputing parties to be transferred to the bearer account is transferred by the Bank to the bearer party accounts in installments in installments made from Bank POs. The installment amounts paid by the buyer until the sale is canceled shall be refunded to the card every month if the return date does not coincide with the account cutoff dates of the card and the installments that the buyer has paid before the return is due for the installment of the installment, will have fallen from their current debts.

In the case of goods and services purchased by card, the seller can not pay cash to the buyer in accordance with the contract he has made with the Bank. In case of a refund transaction, the member merchant, ie the seller, will make an invoice via the related software and since the member merchant, i.e. the seller, is obliged to pay the bank in cash or as reduction the payment is not done in cash to the buyer as per the procedure explained in detail above . Credit card refunds will be made by the Bank in accordance with the above procedure after the buyer has paid the bank's one-time payment.

The rights and responsibilities defined by the Law on the Protection of Consumer No 6502 are fulfilled by the seller and the buyer in the processes related to product returns.